Project Overview:
Our client, a large organization, is seeking a Helpdesk Analyst to provide technical support to their internal users.
Desirable Skills:
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2+ years of experience as a Helpdesk Analyst or in a similar role
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Knowledge of IT service management frameworks such as ITIL
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Experience with ticketing systems such as ServiceNow or Zendesk
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Ability to troubleshoot and resolve technical issues
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Strong customer service and communication skills
Nice to have:
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Certifications such as CompTIA A+ or ITIL Foundation
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Experience with desktop and mobile operating systems such as Windows, macOS, iOS, and Android
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Knowledge of networking and security concepts and technologies