Help Desk Analyst

Project Overview:

Our client, a large organization, is seeking a Helpdesk Analyst to provide technical support to their internal users.

Desirable Skills:

• 2+ years of experience as a Helpdesk Analyst or in a similar role

• Knowledge of IT service management frameworks such as ITIL

• Experience with ticketing systems such as ServiceNow or Zendesk

• Ability to troubleshoot and resolve technical issues

• Strong customer service and communication skills

Nice to have:

• Certifications such as CompTIA A+ or ITIL Foundation

• Experience with desktop and mobile operating systems such as Windows, macOS, iOS, and Android

• Knowledge of networking and security concepts and technologies