Help Desk Analyst

Project Overview:

Our client, a large organization, is seeking a Helpdesk Analyst to provide technical support to their internal users.

 

Desirable Skills:

  • 2+ years of experience as a Helpdesk Analyst or in a similar role

  • Knowledge of IT service management frameworks such as ITIL

  • Experience with ticketing systems such as ServiceNow or Zendesk

  • Ability to troubleshoot and resolve technical issues

  • Strong customer service and communication skills

 

Nice to have:

  • Certifications such as CompTIA A+ or ITIL Foundation

  • Experience with desktop and mobile operating systems such as Windows, macOS, iOS, and Android

  • Knowledge of networking and security concepts and technologies

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Optional Self-Identification Questionnaire

As part of iFathom's ongoing efforts to promote an equitable, diverse, and inclusive workspace, and as a request from some of our clients, we kindly ask you to provide the information requested below. iFathom is dedicated to ensuring compliance with Diversity, Equity, and Inclusion (DEI) principles in the workplace. We protect candidates from discrimination based on the criteria specified in all relevant Provincial Human Rights Codes/Acts and Privacy Legislation. To maintain confidentiality, your responses will be securely stored within the Privacy Officer's security files.

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Details

Posted: April 20, 2023
Location: Ottawa
, Canada
Type: Contract
# of Openings: 1
Job # 4028