Helpdesk Analyst

Project Overview:

Our client, a large organization, is seeking a Helpdesk Analyst to provide technical support to their internal users.


Desirable Skills:

  • 2+ years of experience as a Helpdesk Analyst or in a similar role

  • Knowledge of IT service management frameworks such as ITIL

  • Experience with ticketing systems such as ServiceNow or Zendesk

  • Ability to troubleshoot and resolve technical issues

  • Strong customer service and communication skills


Nice to have:

  • Certifications such as CompTIA A+ or ITIL Foundation

  • Experience with desktop and mobile operating systems such as Windows, macOS, iOS, and Android

  • Knowledge of networking and security concepts and technologies

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Posted: April 27, 2023
Location: Vancouver
, Canada
Type: Contract
# of Openings: 1
Job # 4088